Customer Services Advisor - Newcastle upon Tyne, United Kingdom - HM Revenue and Customs
Description
Details:
Reference number:
Salary:
- £24,278 - £24,278
Job grade:
- Administrative Officer
Contract type: - Permanent
Business area: - HMRC
- Customer Service
- Other
- Across all Customer Services Business Areas
Type of role: - Operational Delivery
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 100Contents
About the job
Benefits:
Things you need to know
Location
- NewcastleuponTyneAbout the job
Job summary:
At HMRC we have a vital purpose. We help people pay their tax and provide financial support to families and individuals.
We make sure money is available to fund the UK's public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.
We're striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
Job description:
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
Your duties will depend on the line of business you join; however, all business areas expect your duties will include:
- Speaking to customers on the phone, helping them with their questions or issues.
- Creating customer records and keeping them up to date.
- Helping customers to pay the correct amount of tax at the right time.
- Taking payments by phone and via our online services.
- Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.
The Line of Business you are allocated to is decided at the time a formal offer is made depending on where resource is needed.
We work a variety of shifts between 7.45 am and 8 pm, Monday to Saturday, to make sure we can help customers when they need us.
You will work a maximum of one late shift per week (ending at 8 pm) and a maximum of 6 Saturdays each year.
The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
On the days you attend the office, you will be working in the location shown in the title heading of this advert.
You can find out more about what it's like being a Customer Service Advisor at HMRC on the Civil Service Careers Website
Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions
- Customer Service
Our Professions - Customer Services Group at HMRC
Our Customer Service Advisor role - all you need to know
This will take place on Thursday 21st March from 10:00am to 11:00am, so visit Customer Service Advisor Recruitment Campaign Q&A to book your place.
Person specification:
What are we looking for?
No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and writing up notes as this is mainly a phone-based role.
- With great communication skills, both verbal and written in English language (and Welsh where required)
- Dedicated to providing a brilliant customer service
- With a cando attitude and a real passion for supporting people
- With the personal resilience to work in a demanding and rewarding environment
- Able to provide information both quickly and clearly
- Comfortable handling different types of conversations
- With an ability to do basic maths calculations
Benefits:
- As well as competitive salaries and a generous annual leave entitlement, we offer a substantial pa
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