Customer Services Officer - Newport, United Kingdom - Newport City Council
Description
Job information
Post No. IS Customer Services Officer
We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.
If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you.
Working for Customer Services we can offer you:
- A happy and supportive working environment with good disabled access
- Ongoing commitment to your personal development
- Variety of shift patterns allowing you to manage your home/work life balance
- Hybrid working
Responsible to the Team Leader, Customer Service Officers will respond to enquiries from the public on a wide range of Council Services.
Your aim will be to fully answer queries over the phone and in person initiating services for the customer in a friendly, helpful manner.
You will also identify any shortfalls in information provision to fully respond to public enquiries.
You will be educated to A-level standard or have at least 1 years' experience in a call centre or customer services environment.
As an excellent team player you will have a good understanding of customer service principles and have the ability to communicate effectively with a wide range of individuals.
You will work well under pressure and have the ability to prioritise your own workload.For an informal discussion please contact Paige Farmer on
Our values - Fairness for all, Making a difference, Being responsible, Working together
**Ein gwerthoedd - Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd
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