Medical Information Officer - Leicestershire, United Kingdom - Ashfield Healthcare, part of UDG Healthcare plc

Ashfield Healthcare, part of UDG Healthcare plc

Verified Company

Leicestershire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company:
Ashfield

Position:
Medical Information Officer

Location:
Head Office - Hybrid

Vacancy Type:
Permanent

Salary:
Competitive

Key Responsibilities:

Respond in a timely manner to internal and external customer enquiries relating to Sanofi products and disease areas. This includes direct requests, enquiries escalated from the Front Line and enquiries escalated from head office Medical Information Team
Be able to conduct literature searches to answer more complex enquiries in standard databases such as Medline and Embase. Present the data in a format appropriate to the end user
Be able to assess hierarchy of MI resources to respond to more complex enquiries and be able to utilise MI resources to answer enquiries
Prioritise enquiries involving patient care
Provide answers through the customers preferred channel i.e. Email/telephone call/letter etc
Document all enquiries accurately in GMI Connect IM. Includes appropriate use of comments fields when escalating enquiries between different colleagues.
Document adverse events and product complaints as appropriate
Assist senior Ashfield colleague and Ashfield manager with onboarding of new colleagues
Assist with training of MI colleagues and others as per business need on MI processes. E.g. front line contact centre
Comply with record retention requirements and archiving
Partner with Sanofi colleagues to create, update and withdraw Local standard response documents as needed
Assist with update of LSRDs following safety changes to licence, as needed.
Once accredited, review MI colleagues' medical responses and content as per QC guidelines.
Develop a working knowledge of Sanofi products and understanding of competitor products
Produce reports from GMI Connect, as requested to provide insights to internal customers
Have a working knowledge of UK/IE Codes of practice (ABPI, IPHA), PIPA guidelines, copyright laws.
Follow all legal, Code of Practice, Sanofi and Ashfield guidelines and policies
Be able to purchase and supply medical papers reactively for customers upon request
Partner with Sanofi colleagues within MI or other departments on projects, as capacity permits
Contribute to development of processes and proactively suggesting ideas for continuous improvement
Be audit ready at all time for internal (Sanofi) and external inspections
Ensure all training is completed on time and be 100% compliant with training needs
Actively participate and document Ashfield performance management process
Some travel to receive or deliver training to Reading Head office or frontline vendor within UK, as needed.
Deputise for senior medical information officer at Ashfield in their absence as required
Build working relationships with key internal business partners such as quality, PV, regulatory and customer services. Partner with colleagues to resolve issues.
Provide therapeutic lead and expert knowledge to support the Medical Information Teams, supported by the Medical Information Manager.
Develop and maintain contact with all supporting functions within the Ashfield Group including but not limited to Medical Compliance, HR and Resourcing.
Assist in the development and maintenance of Medical Information Standard Operating Procedures and guidelines.
Undertake other tasks and assignments which may be required by the Project Manager or Company as discussed and agreed

Requirements:

Life Science degree, Batchelor's minimum, Masters preferred
Ability to coach and develop others
Desire to support patients, provide information and assistance
Excellent written and verbal communication skills to include customer service skills
Excellent organisational, time management and prioritisation skills
Excellent and consistent Customer Service provision
Calm and measured temperament who works well under pressure
Strong ability to work as part of a team or autonomously when required
Strong interpersonal skills, working proactively and the ability to work towards deadlines
Highly motivated and can motivate others
High levels of emotional intelligence and excellent listening skills
Attention to detail and the ability to follow process diligently
Commercial Awareness
Computer literate, proficient in database searching

Background:
Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunitieshere are wide and diverse.

It is our people that have made us successful, and we are committed to our values:
Quality, Partnership, Ingenuity, Expertise and Energy.

Ashfield Engage UK is an equal opportunity employer. Employment at Ashfield Engage will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, genderreassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.

Thank you for your interest in Ashfield.