Customer Service Agent - Marlow, United Kingdom - Trinity Resource Solutions

    Trinity Resource Solutions
    Trinity Resource Solutions Marlow, United Kingdom

    1 month ago

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    Full time
    Description
    Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basisIf you're looking for a company with great benefits and culture - then please applyThis leading international power tools company are looking for a Customer Service Executive to bring value to their team They offer great company culture and the opportunity for growthThey are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders, returns and enquiries.What's in it for you?
    • 25 days annual leave plus Bank holidays
    • Hybrid working (on completion of probation)
    • Private Medical and Dental Insurance (single cover), on successful completion or probation period
    • 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
    • Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
    • Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period
    Experience Required
    • You will have a good working knowledge of CRM systems
    • You will have previous experience within a Customer Service Ecommerce position
    • You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
    • You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service.
    • You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints.
    Responsibilities
    • Managing all direct customer orders as per the internal sales order process
    • Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
    • Handling and responding efficiently to all general and order specific direct customer enquiries
    • Supporting with order status updates and delivery tracking queries
    • Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
    • Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions
    Our client is unable to offer sponsorship, therefore we are unable to review any candidates that do not have the full right to work in the UK

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