Sme Collections Executive - Slough, United Kingdom - LeasePlan

LeasePlan

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together

We are recruiting an SME Collections Executive on a twelve month fixed term contract to work in our Slough office on a full-time basis.

This salary for this role is up to £28,000 per annum (depending on experience), plus bonus and flexible benefits.

Your role will be to help support with our outsourced debt providers, focusing on our SME customers, ensuring that debt exposure is reduced and monthly KPI's are achieved.

Key Accountabilities:

Ensure effective communication with outsourced debt provider regarding the management, monitoring and reporting of debt and performance in line with agreed SLA's and KPI's.
Demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers while adhering to company policies and procedures.
Management of vulnerable customers, SME first instalment and balloon default debt.
Manage the default customer accounts ensuring the correct action is taken.
Ensure Experian credit files are accurately recorded, and any client queries are completed within the SLA.
Assist with query and complaints resolution.

Required Knowledge & Experience:

Previous experience in a collections role (or similar).
Experience of working with vulnerable customers.
Calm and assured approach under pressure with the ability to work to tight deadlines.
Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
Strong use of Excel ability to develop dashboards & complex reports, with supporting relative graphs.
Knowledge of basic SQL and/ or SAS would be beneficial.

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report