Risk and Assurance Manager - Manchester, United Kingdom - Co-op

Description

Risk & Assurance Manager – Co-op Funeral Plans
£36,500-£43,500 plus excellent benefits (Work level 6A)
Manchester city centre – hybrid working

We're looking for a risk & assurance manager to join our Funeralcare 1st line risk team, operating within Coop Funeral Plans Ltd (CFPL). As the UK's leading funeral services provider, we value people and pride ourselves on offering a caring, professional, and compassionate service. We're split into two businesses: Co-op Funeral Plans Limited (CFPL), an FCA regulated business and Funeral Services Limited (FSL), a CMA regulated business.

In this role you'll play a key part in carrying out and reporting the oversight activities of 1st line assurance within the Co-op Funeral Plans Limited frameworks. We'll also look to you to support the CFPL Risk and Assurance Lead to coach and develop senior managers and colleagues in our Funeralcare branches on risk management best practice. If you have experience of working within a regulated environment, we can offer you the opportunity to build a rewarding career in a business that always puts people at the heart of its strategy.

What you'll do

• Produce reports and analysis of 1st line operational quality assurance outcomes, providing insight on delivery of good client outcomes and opportunities to improve compliance

• Support the CFPL Risk & Assurance Lead to manage and maintain oversight of 3rd party mystery shopper activity

• Carry out assurance checks with operational managers to ensure they are correctly following quality assurance processes and identifying any areas for improvement

• Carry out vulnerable client assurance and create reports and oversight to feed through appropriate committees

• Coach & train operational managers on 'what good looks like' for 1st line assurance to embed the checks into daily activity

• Support the CFPL Risk & Assurance Lead to evolve the CFPL quality assurance to be more client focused as the procedures become more embedded and in line with regulatory requirements

• Carry out testing of risk controls in line with the 1st line assurance testing plan

The role would suit people who have

• Proven experience of carrying out quality assurance checks and working within assurance frameworks

• Experience of working in an FCA regulated environment

• Excellent communication and relationship building skills with the ability to influence, coach and train colleagues

• Great analytical skills with the ability to compile reports and present the findings of these in a clear and understandable way to colleagues at all levels

• Strong organisation skills with the ability to prioritise work to meet multiple conflicting deadlines

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

• a pension with up to 10% employer contributions

• incentive scheme up to 10% after probation

• 28 days holiday plus bank holidays (rising to 32 in line with service)

• wellbeing benefits to support your physical financial and mental health

• coaching, training and support such as study leave, to help you develop your skills and progress your career

• discounts on Co-op products and services