IT Technician - Brentwood, Essex, United Kingdom - Pure Resourcing Solutions

Description

Job Description We are delighted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.

To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.

• Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.
• Contribute to the ongoing implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.
• Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence
• General physical work such as moving/installing computers, printers, switches, server room maintenance etc.
• Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.
• Assist with the install, configuration and deployment of applications.
• Troubleshoot application install issues, identify application compatibility issues and install essential software patches.
• To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate
• Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.
• Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads).

• Experience of working in an organisation with a wired/wireless network infrastructure.
• Experience using helpdesk or issue tracking systems.