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- Appraise, coach, counsel and develop direct reports, ensuring each individual has a set of objectives and is given an annual performance appraisal to encourage effective communication of individual, team & business goals and address any areas for improvement.
- Accountable for Branch service delivery as measured by a basket of performance indicators specified in the Branch Performance Contract.
- Overall responsibility for the delivery of regional revenue and profitability (local contribution) targets, and ensure objectives are met through effective business planning, efficient and appropriate use of resources/facilities, and by ensuring we have the operational capacity and capability to deliver valued services to customers.
- In conjunction with the UK Laboratories and Inspection Managers, develop and implement a workforce plan to ensure the recruitment and retention of appropriately skilled staff in order to provide a high quality service to customers, with support from the HR department.
- Develop and maintain a lean and accountable regional structure that encourages employees to take ownership of business goals at appropriate levels, with the flexibility and capability to react positively to changing customer requirements and growth opportunities.
- Maintain an awareness of local market trends/developments to ensure that new business avenues are explored and appropriate growth opportunities maximised.
- Carry out regular rate reviews with existing clients to ensure profitability is maximising while maintaining effective customer relationships.
- Work closely with the Company's Financial Services department to ensure adherence with relevant financial control mechanisms and to protect Company assets.
- Experience of managing within budgetary guidelines and effective cost control mechanisms appropriate to the needs of the business to ensure P&L targets are met.
- Experience of leading and/or influencing sizeable teams of people.
- Full Driving License- UK
- Previous experience of project management.
- Previous exposure to the local OGC market.
- Good track record of developing new business and maintaining effective customer relationships.
- Able to identify and capitalise on business development/efficiency opportunities to ensure sustainable revenues at acceptable margins.
- Effective interpersonal skills – able to develop positive working relationships with people at all levels, both with SGS colleagues and external clients/partners.
- Good communication skills – both verbal and written.
- In depth technical knowledge of the OGC business
Branch Manager - Belfast, United Kingdom - SGS
Description
Job Description
Responsible for leading on the efficient delivery of OGC services from the Belfast site, driving business performance to maximise revenue and profit whilst maintaining high standards of integrity, quality, safety and staff well being.
Lead the Branch in the effective employment of motivated and competent people who are consistently able to deliver services to the standards required by customers.
In conjunction with the UK OGC Management Team where appropriate, identify and develop business opportunities, and maintain a mature customer portfolio, whilst developing new business relationships.
Key Accountabilities
Qualifications
Desirable
Skills & Knowledge