Customer Loyalty Executive - Hessle, United Kingdom - Aquilo

Aquilo

Verified Company

Hessle, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aquilo recruitment are working with a marketing leading business who are looking to add a customer loyalty executive to their growing marketing team, if you are looking for a new challenge and a company who prides themselves in progression this could bethe role for you.

The company also offer hybrid working of 2 days working from home, onsite parking and modern offices with a great working environment.

Job Purpose

To manage and support all customer loyalty programmes including Installer Connect, Developer Connect, Contractor Connect and Ideal Partnership as a key customer contact to support business growth and objectives.

Experience

Experience of telemarketing/telesales/helpdesk or a similar role involving telephone interaction with customers
Experience of working within a fastpaced, resultsorientated business

Profile

Individual must be enthusiastic, detailoriented, a selfstarter and able to demonstrate initiative
Exceptional customer service skills and a friendly and polite telephone manner
Strong interpersonal skills
Confidence with problem solving and the ability to see problems through to the end
Team player able to work constructively and positively in supporting colleagues and all aspects of brand development and success.
Exceptional project management skills with ability to manage tasks and projects effectively with short deadlines and provide followthrough on multiple projects.
Proficient computer skills including experience with MS Office products, SAP/CRM or similar systems
Holds full valid UK driving licence

Key Measures

Help desk calls answered
New member requests completed
Boilers registered in the usual way (boiler registration form)
Rewards processed
Warranty amendments completed
Gas Safe registrations completed
Contracts set up correctly (CC)
Sales team queries resolved
Daily text detailing boiler registration activity
Meets monthly targets (KPI's)

Job Responsibilities and Major Activities

Responsible for the day to day running and customer support for Ideal's customer loyalty programmes
Resolves customer issues quickly and effectively
Registers products and works with reward providers
Supports customers with member account queries including interacting with their membership benefits and redeeming their rewards points
Processes manual registrations through the webbased CMS system
Mail merges and processes daily warranty/installation certificates
Resolves issues in customers' accounts and assists customers in using the scheme
Updates customers records on the CRM system
Processes new member registrations and updates
Liaises with third party suppliers to resolve issues and order rewards items
Liaises with the marketing department on promotional campaigns
Performs other general administration duties when necessary
Provides daily reports