Customer Service Assistant - Preston, United Kingdom - Lancashire Double Glazing

Lancashire Double Glazing

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Lancashire Double Glazing Group Ltd supply and fit windows, doors and conservatories to retail customers and are seeking a customer service assistant to work in their Installations Department.

You will work alongside the Installations co-ordinator and Customer Service co-ordinator to ensure a smooth day-to-day running of the department.

Responsibilites:
- take calls from customers and help with any issues they may have
- take card payments from customers over the phone
- chase customers for outstanding balances owed
- help the co-ordinators maintain the fitting diaries
- any ad-hoc duties assigned by the Installations Manager
- taking payments to the Accounts department for banking
- communicating with other departments in order to get answers to queries

Requirements:

- ability to work as part of a team or on own accord
- capable of working under pressure
- accept and deal with calls from dissatisfied customers in a calm manner
- be organised and good at communicating with people at all levels
- quick to learn new computer systems
- punctual and hard working

Full training will be given for this role.

Hours of work are Monday-Friday 7.30am - 4.30pm, and Friday 7.30am - 4pm. We have free parking available on site.

Salary:
Up to £22,000.00 per year

Benefits: