Contact Centre Specialist - Solihull, United Kingdom - Digby Morgan

Digby Morgan

Verified Company

Solihull, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

summary
- _ solihull, west midlands_
- _ £26,500 per year_
- _ permanent_- specialism
- graduate- sub specialism
- business services- reference number

PR :WM:

F

- job details

Contact Centre Specialist

As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture

Package:

A competitive basic salary of £26,500
Excellent progression, learning and development potential
Regular socials in a welcoming, inclusive environment
Lucrative bonus and incentive schemes
Fantastic offices

Role:

Ensure customer queries are resolved to a professional standard
Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
Identify opportunity to add value to the segment through sales leads
Ensure all data protection guidelines are met and report any breaches

Requirements:

Educated to degree level
Possess exceptional communication and interpersonal skills you must really enjoy engaging with others on a regular basis
Thrive in a busy fastpaced environment
Good IT skills
Proficient in the Microsoft Office Suite
Selfmotivated, with a strong desire to succeed

Contact Centre Specialist

As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture

Package:

A competitive basic salary of £26,500
Excellent progression, learning and development potential
Regular socials in a welcoming, inclusive environment
Lucrative bonus and incentive schemes
Fantastic offices

Role:

Ensure customer queries are resolved to a professional standard
Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
Identify opportunity to add value to the segment through sales leads
Ensure all data protection guidelines are met and report any breaches

Requirements:

Educated to degree level
Possess exceptional communication and interpersonal skills you must really enjoy engaging with others on a regular basis
Thrive in a busy fastpaced environment
Good IT skills
Proficient in the Microsoft Office Suite
Selfmotivated, with a strong desire to succeed