Digital Outreach Officer - Darlington, United Kingdom - Age UK North Yorkshire & Darlington

Age UK North Yorkshire & Darlington

Verified Company

Darlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Intro

We're looking for a Digital Inclusion Officer with a passion for all things digital to support older people to get online.

If you have an interest working with older people to engage with technology we'd love to hear from you.

Role Purpose

Work with the senior management team to plan and deliver a Digital Inclusion Project across Darlington, Hambleton, Richmondshire and Harrogate to support older people to access online and digital services
Develop innovative programs to help older people overcome hesitance surrounding technology
Promote the service to older people across our area using traditional and digital channels

Role Responsibilities
Digital Inclusion Project

Develop and deliver training and awareness sessions for older people on low incomes in order to support them to access digital services
Support and coach older people to build confidence and knowledge of technology
Guide older people through setting up and resolving common broadband problems
Be able to advise older people on purchasing good value devices and services
Administrate the tablet "lending library"
Promote the service within the delivery area
Recruit, train and manage volunteers who can provide support for older people in their local area
Support vulnerable older people in their own homes or communities who don't have the confidence or resources to attend groups
To work with the Head of Projects to develop a monitoring and evaluation framework and to then to report outputs, outcomes and impacts on a quarterly basis

Essential Skills

An interest in technology and willingness to learn and continually develop skills
Experience of working in a similar role
Knowledge of issues surrounding digital exclusion amongst older people
Excellent communication and presentation skills
Creative thinker with a passion for digital technology
Be motivated, outgoing and an excellent team player
Excellent written and oral skills
Adaptable to varying workloads, prioritising tasks by importance
Ability to recognise and resolve common IT issues
Knowledge of Microsoft Office
Excellent written/verbal communication skills
Understanding of the need for appropriate quality standards and the ability to develop, implement and review policies in line with these standards
Understanding of an ethical approach/high levels of professional and personal integrity
The ability to prioritise a demanding workload and demonstrate a flexible approach to working to meet the needs of the organisation

Desirable Skills

Project management experience
Experience of working with and managing volunteers

Equal opportunities

We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements.

We expect all employees to understand and promote this policy in their work.

Health and safety

Confidentiality clause

Because of the nature of the organisation's work the Board of Trustees consider that customers are entitled to demand conduct of the highest standards from employees.

All information about customers, staff and volunteers to which an employee has access must be treated with the strictest confidence.

Failure to comply will result in disciplinary action being taken.

Special requirements

The post holder must be prepared to undertake an appropriate Disclosure and Barring service check and provide references in accordance with the agreed recruitment procedure.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
£24,000.00 per year

Benefits:

Discounted or free food
Sick pay
Work from home

Schedule:

Monday to Friday

COVID-19 considerations:
Access to vaccination as working for a care organisation. Test and PPE provided for free.

Work Location:
One location

Application deadline: 19/04/2023

Reference ID:

AGE UK DOF
Expected start date: 24/04/2023