Complaints Advisor - Warrington, United Kingdom - Customer Management Resourcing

Customer Management Resourcing
Customer Management Resourcing
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Complaints Advisor

Daresbury, Warrington

£25,000-£35,000 per annum. (Depending on experience)

Monday - Friday shifts between 8am-6pm.


Our client provides impartial dispute resolution to consumers and small businesses who haven't been able to resolve their complaints directly with energy suppliers, communication providers or parking operators.

The company are ranked in the top 40 great places to work


Duties:


  • Work with consumers and suppliers to view each case and see it through from registration to resolution.
  • Investigate complaints and ensure customers feel heard.
  • Ensure customers are aware of the process to investigation.
What are we looking for?

  • Experience working in customer resolutions or a similar environment.
  • Excellent communication skills and the ability to listen to customers' needs.
  • A good relationship builder.
  • Strong decision making skills.
What can we offer you?

  • Competitive salary range £25k£35k.
  • Hybrid working 2 days per week in the office.
  • 26 days holiday plus bank holidays.
  • Excellent pension scheme.
  • Health and Life Assurance options.
  • Modern offices with subsidied restaurant, free gym and free parking.
  • A career path with excellent progression opportunites.
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