Contact Centre Team Manager - Chichester, United Kingdom - Customer Management Resourcing
Description
Resolution Team Manager/Contact Centre Team Manager
Salary:
£33,985.79 annum plus an additional £2,891.20 location allowance. p.a. plus weekend and night shift allowances as applicable once fully trained.
Hours:
Night shift 6pm - 3am. Working 40 hours per week.
Location:
Chichester
Our client have an amazing opportunity for a Resolution Team Manager to help lead our Resolution team handling emergency response calls supporting a diverse and largely vulnerable customer base.
Duties:
- Performance manage and coach staff.
- Carry out regular 121's and appraisals with your staff to support them to achieve individual and company targets.
- Manage complaints and escalations from team members.
- Share "on call" rota with other Team Managers covering a 24/7 operation.
- Provide support to the Emergency Resolution Centre Manager.
The position will be based at our office in Chichester
- Please click 'apply' today to be considered as a Resolution Team Manager._
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