Senior Deployment Specialist - Manchester, United Kingdom - CloudM

CloudM

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Deployment Specialist:

The CloudM Senior Deployment Specialist will be involved in the full lifecycle of managed projects, from project initiation, solution design, implementation and project closure.

Operating as the technical lead on large scale customer projects and working alongside CloudM Project managers.

Leading complex technical migration projects for our enterprise clients, this person will be able to consult and advise customers on the functionality of the CloudM products; identify, design and document bespoke migration solutions that meet customer requirements; define migration approaches that meet best practice standards and customer needs; help identify and manage risks; plan and schedule their own work alongside customer & 3rd party teams.

Overtime is expected as part of this role at predefined hourly rates.

What you'll do:

Provide technical consultancy in line with CloudM best practice
Design, document and configure bespoke migration solutions that align to customer requirements
Configure CloudM Migration environments incorporating customer requirements in line with CloudMand Google best practice
Work alongside Project Managers to develop detailed project plans including detailed tasks, low level design documentation, statements of work, resourcing estimates and timescales
Attend meetings / calls with customers and partners and provide technical leadership
Work closely with customer teams to interpret high level requirements into detailed technical and nontechnical proposals / designs
Work alongside the Project Managers and other Deployment Specialists to ensure smooth delivery of technical and nontechnical aspects of projects
Identify known risks within a project and define technical solutions to meet the customer needs
Present proposals to customers alongside members of the sales team when necessary
Provide ongoing support for customers post implementation
Assist with transition of customers into Product support post project

Key Skills:

Experience with delivering large scale IT projects
Above all else, an keen, proactive approach to learning and delivering services to customers is the primary skill needed
Is a confident and proactive communicator, able to use terminology to suit the stakeholder's level of understanding
Is able to build and confidently deliver a presentation to senior stakeholders
Understanding of the principles involved in migration of mail and data from (any) environment, to the cloud
Ability to plan and prioritise work according to business and customer priorities
Excellent documentation skills
Ability to plan and prioritise work according to business and customer priorities
Can clearly communicate knowledge with colleagues or customers
Able to influence key stakeholders in their decision making

Is proactive in responding to stakeholder requests
Is a self starter and will begin work on deliverables without needing prompting
Can confidently facilitate a workshop in order to define stakeholder requirements
A detailed and deep knowledge of technical concepts to the extent that you are able to collaborate with technical specialists and take ownership of solutions

Desirable Skills:

Administration of Microsoft 365 and/or Google Workspace
Experience of Microsoft 365 and/or Google Workspace migrations
Scripting / API knowledge / experience
General knowledge of areas of business operations beyond IT
Experience of working in customer facing environments
Experience working in a consultative role

_In time, the CloudM engineers will gain the following skills, but initially, any of the following would be beneficial._

_Exposure to a range of platforms and O/S, covering but not limited to:_

Microsoft Active Directory
Microsoft Exchange
Microsoft O365 administration
Google Gmail /Drive administration
Microsoft SharePoint Administration
Lotus Notes / Domino environments
Detailed, technical and practical knowledge of the CloudM products

What you'll get:

In addition to the competitive salary (see our "Fair pay. Done right" commitment below), you'll get private health insurance and company contributed pensions as standard.

We have a multitude of other benefits, including a market leading parental leave policies, unlimited paid holidays, regular opportunities to attain industry recognised training and access to a discounts and rewards programme (including discounted gym membership).

We've also recently announced our Work From Anywhere policy

You'll be invited to the bi-annual international company 'kick off' conferences, which are a great chance to meet your colleagues that you don't see everyday.

Location:

Our office is based in Manchester, however we are more than happy to consider fully remote working for this position.

So what's next?:

About Us:

We have a brilliant team of more than 8 people in locations such as Manchester, Europe, USA an