Front of House Receptionist - Ambleside, United Kingdom - Realise HR Ltd

Realise HR Ltd

Verified Company

Ambleside, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Front of House (Reception) Assistants

Employer:
Langdale Leisure Limited

Location:
Ambleside, Cumbria

Employment Type:
Permanent, Full-Time (39 hours per week)

Salary:
£21,107 - £24, 150 (depending on live-in or live-out)

Benefits:
2X Life Cover following 6 months of service, free meals, free access to leisure facilities, Learning & Development plans for further progression

Realise HR is delighted to be working exclusively with Langdale Leisure Limited.

Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of a 4-star luxury hotel, 5-star self-catering accommodation, prestige spa and fitness facilities along with restaurant and bar.

The Role
Our people create a guest experience that is as unique and memorable as Langdale.

Our front of house team welcome and care for our guests throughout their stay providing unforgettable experiences in a luxury hideaway within the Lakes.

As part of a small and friendly team, you will be an integral part of the guest experience, providing warm, knowledgeable, and tailored support to guests as they relax across our 35-acre estate.

About You

You just might be the person we're looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career.

People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?

Someone who is confident, positive and enjoys working in a busy environment.
Problem solvers. A person who can answer guest questions and looks for solutions, whilst feeling confident to reach out for guidance if required.
Somebody who has a passion for hospitality, a passion which spills into their role delivery and creating positive lasting memories for our guests.
Someone who aspires to be part of a successful fun and hardworking team.

Done these things before? Great If not but you like the sound of it, no problem.

We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

About the Role

Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
Provide a swift and effective checkin process for the day's arrivals, adhering to standard operating procedures.
Deal with inhouse guest requests, recording all feedback for seamless shift handovers.
Support all our guests and timeshare owners with enquiries.
Ensure the accuracy of data in all systems and provide the necessary daily information required.
Be the first point of contact by telephone for our inhouse guests may have about the hotel and local area.
Ensure all telephone calls as answered quickly and as efficiently as possible.
Report any maintenance issues and following internal processes through to handover or completion.
Responsible for ensuring the accuracy of guest billing, financial transactions, and the reception float.
Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
To cover the role of reservationist as/when required.