Spare Parts Sales Administrator - Chessington, United Kingdom - TWENTY 2 RECRUITMENT

TWENTY 2 RECRUITMENT
TWENTY 2 RECRUITMENT
Verified Company
Chessington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Spare Part Administrator

The Role:

To provide customer support with spares and parts ordering for, offering guidance to both internal and external customers.


You will manage the spares inbox and ensure queries are answered in a timely fashion and will ensure all orders are processed accurately and efficiently.

In addition to day-to-day inbound order processing, you will be expected to develop new client relationships,along with managing the existing portfolio of customers and distributors.

You will take ownership and manage your workload to ensure complete and professional customer care.


Key Responsibilities:

This is not an exhaustive list of all duties but covers the core needs required to fulfil the role.


Sales

  • Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay. Releasing orders from the backorder report
  • Processing customer payments
  • Run weekly reports to make sure that all quotations are chased and take of system after 30 days
  • Liaising with carrier to resolve delivery difficulties and disputes

Spares Specific

  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Recommend related parts and accessories, which may be required for a job

Invoicing/Credit Notes

  • Managing all credit requests in a timely manner
  • Smooth processing of commercial invoices alongside ensuring the daily generation of invoices

Customer Complaints

  • To be responsible for the investigation, resolution, and reporting of all customer related complaints. To track all complaints on the inhouse database, reporting and seeing through to completion
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