Client Support Administrator - Birmingham, United Kingdom - Marsh

Marsh
Marsh
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Client Support Administrator - Marsh - Birmingham or London

The company:
Marsh


Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than 130 countries.


The role:
Client Support Administrator


We have a great opportunity to join our Media and Entertainment team in Birmingham or London as a Client Support Administrator.


This position could suit an experienced Administrator looking for a new challenge within the insurance market or someone from a different field, even a college/university leaver looking for an opportunity to get in to an insurance role with career progression opportunities.


What can you expect?

  • Full on the job training
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Support clients and internal client advisors in all aspects of account management and service delivery, ensuring client needs are identified and met in line with agreed service standards
  • Works on building long term relationships with key client decision makers and stays abreast of key changes within the client's organisation
  • Prepare components for review by more senior Advisory colleagues, including the analysis of: pricing, coverage terms and conditions, services, quote comparisons, commentary and recommendations.
  • Issuing accurate certificates, evidence of cover, reports and spreadsheets, diarising of documents to support the client advisors
  • Actively supports the team in ensuring service is of the highest standard and completed in a timely effective and efficient manner
  • Where necessary, contact clients in relation to renewal payments
  • Perform other duties as assigned.

What you need to have:


  • Ability to remain calm under pressure and be able to work flexibly when required
  • Excellent organisational skills with the ability to manage multiple enquiries simultaneously
  • Fully Competent in Microsoft Office Products
  • Strong literacy, numeracy, administration and organisational skills
  • Good written and oral communication skills

What makes you stand out:


  • Excel knowledge

About us
Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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