Business Support Officer - United Kingdom - Surrey County Council

Description

We are committed to the development of our workforce.
This position is only available to applicants who already work for Surrey County Council. This is a 18-month fixed term / secondment opportunity.

We are excited to be hiring a new Business and Digital Support Officer to join our fantastic Business Support team.

The team is based at Surrey Fire and Rescue headquarters at Woodhatch Place in Reigate.

You will be working as part of a very busy and dynamic team who are there to support Surrey Fire and Rescue.

The role includes a large variety of tasks which are essential to supporting the wider service.

You will have your set areas of responsibility but you will also be supporting with all daily administration tasks and well as some of the more unexpected enquiries from both our internal and external customers.

This role supports hybrid working with the expectation of 3 days a week spent in the office and 2 days a week at home.

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
~ Option to buy up to 10 days of additional annual leave
~ An extensive Employee Assistance Programme (EAP) to support health and wellbeing
~ A generous local government salary related pension
~ Lifestyle discounts including gym, travel, shopping and many more
~ Learning and development hub where you can access a wealth of resources

About the Team The Business Support Team are a crucial part of the Surrey Fire and Rescue organisation. We are there to support all and we always aim to help wherever we can.

We are based at the Fire Service Headquarters and work closely alongside other departments and with our Service Leadership.

We are involved in many different projects, working groups, events and tasks so a variety of skills are always needed within the team.

You will undertake routine administration functions and assist with the organising of events and production of learning materials, letters and correspondence for HQ and fire station personnel.

You will also provide project support across the service.

You will collect and maintain data in appropriate databases and systems to be able to respond to requests for information by Fire and Rescue Managers within defined areas of activity but to also provide an information resource for SFRS to use.

You will work collaboratively as part of a team to produce timely Freedom of Information responses, co-ordinate complaints and complements procedures, and be a single source of contact for KPI data requests.

You will be required to provide customer service support to HQ reception; this will include room management, handling of non-emergency calls, and meeting and greeting visitors including VIPs and dignitaries.

You will be a source of contact for all enquiries related to SFRS Standard Operation Procedures and the Policies and Guidelines approval and publication process.

You will also be required to be a source of contact for updating and maintenance of the SFRS SharePoint site, working alongside SFRS colleagues/departments to adhere to all communication and information regulations making sure that content is up to date and relevant and fit for purpose.

You will work alongside all relevant project teams/specialists and attend all meetings to review/feedback and make any enhancements to the SharePoint system.

This will include implementing/facilitating and supporting with any training packages which are relevant to their role to help with future proofing the service and support with the development of the SFRS team.

A very strong knowledge of all IT systems (such as Word/Excel/Office365)
Experienced with SharePoint systems, including editing and maintaining sites.
This could be to discuss flexible working requests, transferable skills or any barriers to employment. We look forward to receiving your application, please click on the apply online button below to submit.

Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Surrey County Council is proud to be a Disability Confident Employer. The candidate has chosen to share that they have a disability on the application form

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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