Collections Advisor - Rochdale, United Kingdom - BROOKE HARRISON RECRUITMENT LIMITED
Description
_Collections Advisor_
Our client goes the extra mile to deliver an outstanding customer experience, taking pride in everything that they do. By working together collaboratively, they proactively seek out improved ways of working, contributing towards building an innovative future
Salary;£20 - £27k DOE (dependent on experience) + bonus
Hours;Monday to Friday, hybrid working (two days in office minimum per week).
Location;Rochdale, Manchester
Full time - permanent.
_Responsibilities as a Collections Advisor;_
As a Collections Advisor your primary responsibility will be speaking to customers in financial difficulty and/or experiencing problems paying their motor finance agreement.
- To provide first class service to customers
- In all instances, look to agree appropriate and fair solutions for the customer, considering individual circumstances and potential vulnerability
- Deal with all customers empathetically and sensitively
- In all instances, comply with the policy outlined in The Collections Manual & Customer Treatment Framework, as well as working in accordance with the FCA requirements
- Adhere to all aspects of Treating Customers Fairly
- Consistently demonstrate the company's values and behaviours
_What do we require as a Collections Advisor?_
- A background in Customer Service or Call Handling
- Excellent telephone manner
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
- Ability to prioritise workloads and work under pressure
- Adaptable to change and willing to embrace new ideas
- Desirable but not essential; a background in a regulated collections environment.
_Benefits as a Collections Advisor?_
- 25 days holiday + bank holidays
- Regular employee engagement events
- EAP service and employee wellness plans
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