Relationship Banker - Caerphilly, Caerphilly, United Kingdom - NatWest Group

Description

Join us as a Customer Service - Personal Banker in Caerphilly
~ You'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're based
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• You'll play a key role in supporting our Mobile Bank team, delivering banking services to our customers

~ In addition to around 100 hours of high quality training, we'll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC)

Bringing our services to remote locations, customers will be at the very heart of your role.

You'll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.

Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers

You'll need to be over 25 to drive one of our Mobile Branch vehicles, and hold a valid driving licence.

You'll ideally already have a category C1 license, but if you don't we'll provide comprehensive training and cover the cost.

A passion for customer service and strong attention to detail
A good understanding of process guidance and risk procedures, and the need to adhere to them
Full time – 35hrs
Permanent
You'll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities.

When you're ready and have mastered your current role, we'll help take your career to the next level.

You'll join on a competitive salary of £24,750 and in addition you'll receive a contribution to help you save for retirement.

You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
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