Regional Quality Leader - Stafford, United Kingdom - Renewable Energy Grid Solutions

Renewable Energy Grid Solutions
Renewable Energy Grid Solutions
Verified Company
Stafford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description Summary:
Become part of a winning team and help to deliver the Green Energy transition.


Lead the Quality function across a Region, from ITO (Inquiry to Order) to OTR (Order To Remission) execution processes & their associated functions such as Tendering, Project Manager, Engineering, Procurement, Construction and Commissioning, where relevant.


Support the Region Leader to impactful actions from Root Cause Analysis and by selecting the important Quality topics for escalation.

Reports directly to the Region Leader and functionally to the Product Line Quality Leader.


The job holder provides quality leadership to a matrix organisation in several countries within the Region, setting standards and supporting business needs across a complex Project portfolio, driving actions to optimise and embed Quality performance in all activities.


Essential Responsibilities

Quality Policy

  • In line with Grid Solutions Quality policy:
  • Define the Regional Quality roadmap to support strategic transformation.
  • Elaborate actions and set priorities to maximize process efficiency (across the Region and at site), for project delivery performance and customer satisfaction.
  • Ensure the engagement of the Regional management committee and of the management at site level around Quality policy, processes and actions.
  • Monitor Quality performance and drive improvement plan.
  • Support Region Leader in regular business reviews and in budget exercise.
  • Drives "stop the work" attitude where quality, safety or integrity is at risk.

Customer care

Instill and support a "Customer First" Culture:

  • Lead by example, influence, deploy of customer care processes and tools. Incorporate Voice of Customer in the process.
  • Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis.
  • Ensure that the metrics and feedback from Customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction, deviations, root causes, to build and follow up action plan.
  • Manage detractors whilst preserving Grid's interests.
  • Ensure the implementation of the Complaint management process including regular Managerial reviews & Operational reviews, with proper escalation when required.
  • More specifically in case of major customer failures, lead and coordinate the internal stakeholders to ensure customer satisfaction, whilst protecting company interests (liabilities, responsibilities, warranties, claim, accrual, risk management).
  • Act as a facilitator to support customer requirements fulfilment to avoid any cashin and overdues issues.

Team-up and best practices sharing:

  • Assess suitability of tools and processes associated to customer satisfaction, foster best practices sharing
  • Prepare recommendations & feedback to Regional Teams.

Quality Systems, Processes, Assurance and Control

  • Develop, promote, drive and monitor the deployment of the Grid Quality systems, processes, tools and indicators to solve problems, reduce nonquality costs and improve the overall efficiency of the Region, aligned with PL objectives.
  • Harmonize and standardize processes and associated documentation across the Region.
  • Challenge and simplify where needed with the Continuous Improvement mindset.
  • Support and monitor ISO 9001 certification processes.
  • In line with the global QMS leader and with the global Process Leaders, organize internal audits and secure their ontime execution, identify gaps and deviations, ensure the launch of corrective actions by units, secure timely closure of the audit findings and effectiveness of actions.
  • Ensure continued and future certification of Regional entities to required international standards in line with business needs.

Preventive Quality & problem solving

  • Ensure that return on experience and customers' expectations are fully considered in offers prepared. Secure adherence to quality plans and processes including Gate Reviews.
  • Provide quality expertise for global delivery model; develop a knowhow transfer model to promptly reach local autonomy. Participate & monitor key quality issue at Regional level
  • Proactively analyze the metrics and feedback associated with processes and solutions to identify deviations, root causes and prepare recommendations for improvement in performance. Manage the Regional portfolio of improvement actions and lead actions (containment, curative, preventive).
  • Support and coordinate Regional and sites actions taken to control and improve Project Quality.
  • Provide coaching as required.
  • Lead continuous improvement & quality mindset: discipline, reliability, predictability, transparency, sense of detail, and do right the first time, PDCA, root cause analysis (8D, PSR, etc).
  • Lead quality and transformation projects as required from time to time, including the coordination and follow up of actions.
  • Ensure that PSR, 8D actions are completed and sustainable and co
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