Business Support Officer - Leeds, United Kingdom - NHS England

NHS England

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

The Business Management and Support Job Family provides a generic job description for each Agenda for Change Band 2-9, to recognise the broad and varied business management and support needs of the organisation.

Roles in this job family are engaged in the provision of strategic, managerial and administrative support services to NHS England and NHS Improvement Executives, Directors, Managers and Teams.

Through Private Office and Business Support roles.

Roles may involve clerical and administrative support, developing and implementing policy and processes, or providing specialist, expert advice and support.

The job family supports the Business Management and Support Framework.

Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.
Ensure the Directors team have been briefed and have the required documentation for all meetings/events.
Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
Provide effective diary management for Senior Managers and the team, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans.
Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively.
Support team members in the Private Office to understand their individual priorities and work requirements.

NHS England leads the NHS in England to deliver high quality care for all.

We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.

Through our seven regional teams, NHS England supports local integrated care systems, made up of public services that provide health and care - NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector - to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.

From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.

Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate.

Ensure the Directors team have been briefed and have the required documentation for all meetings/events.
Organise and produce reports, papers, presentations and other similar documentation in accordance with organisational timeframes.
Provide effective diary management for Senior Managers and the team, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or project plans.
Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, arranging speakers and providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively.
Support team members in the Private Office to understand their individual priorities and work requirements.
Support the management of activities, gathering information, updating documentation and undertaking enquiries as necessary for the activities lead.
Understand, highlight and document activities risks, issues and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly. Service Improvement
Assist with the setting up and management of effective business processes to facilitate the smooth running of the private office.
Develop and implement robust work processes and systems to ensure timely delivery against deadlines.
Work closely with other team members to improve current practices and processes to achieve best possible outcomes.
Support the team on the timely capture of lessons learnt.
Develop and maintain effective electronic and paper filing systems, to ensure information is kept securely and is accessible to other members of the team.
Work with all team members in the collection of information for performance reporting on relevant team projects.
Develop and maintain databases as required by the role.
Contribute to effective information management within the team.
Flexible approa