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    Clinical Service Improvement Senior Manager - Birmingham, United Kingdom - NHS England

    NHS England
    NHS England Birmingham, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    As Clinical Service Improvement Senior Manager, the post holder will work

    within the Clinical Delivery Office team within the Medical Directorate in the Midlands Region. This role will specifically support the Head of Service Improvement and Patient Safety in the management of Freedom to Speak Up (FTSU), clinical concerns and patient safety within the Midlands Region.

    Main duties of the job

    Key areas of responsibility for the role include:

    o Provide specialist advice, expert professional support, and strategic

    steer to enable effective delivery of FTSU interventions.

    o Complete external FTSU casework in line with our statutory

    role with responsibility for the most complex FTSU

    casework.

    o Support the development of regional process and procedures to support the management of FTSU

    o Support work with ICBs

    o Manage relationships with those 'speaking up' to NHSE within the Region

    o Manage and investigate highly complex FTSU/clinical concerns/patient safety cases

    Develop and implement systems to ensure information is properly managed

    Work in close partnership with national teams

    Act as a deputy for the Head of Clinical Service Improvement and Patient Safety

    Manage oversight and co-ordination of incident management responses/look back exercises

    Support wider work on patient safety projects within the Region

    About us

    In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

    The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS agreat place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

    • If you would like to know more or require further information, please visit .

    Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

    Job description

    Job responsibilities

    The post holder will provide leadership in the Clinical Delivery Office and management within the work on FTSU and patient safety in the Midlands Region. Leading the management of complex cases, the role will require liaison with internal and external stakeholders across the Region, alongside work on oversight, reporting and process development. The post holder will also be required to work collaboratively with national teams in these areas and in partnership with ICBs within the Region.

    Person Specification

    Essential Criteria

    Essential

  • Knowledge acquired over a significant period of time in staff experience, case management, complaints/raising concerns, system assurance, clinical concerns and patient safety.
  • Experience of carrying out case management and/or case investigations within or concerning clinical settings or healthcare environments.
  • Experience of delivering quality or service improvement within clinical services and/or health systems.
  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
  • Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects.

    • Knowledge

    Essential

  • understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
  • Experience of building effective cross functional working relationships
  • Liaison with external stakeholders/evidence of stakeholder and relationship management
  • Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences
  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
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