PETER GYASI Ninson

Versatile IT professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Excellent reputation for resolving problems and improving customer satisfaction at De Supreme IT Consultancy in UK and a proven track record of managing ICT unit in highly-demand environment

Charity Shop Volunteer | Cancer Research UK-Birmingham Corporation Shop.

 Birmingham, April 2024-Current

  Warmly greeted customers, delivering outstanding service from store arrival to departure.  Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and customers.

  Assisted customers with product selection and sales, recommending items to increase transaction value. 

 Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

IT Technician | De Supreme Limited Birmingham,

 UK, January 2024-Current 

 Worked alongside service desk to provide 1st and 2nd line support to users deskside and remotely.

 Supported network and infrastructure, achieving optimal performance and connectivity.

  Liaised with customers on operations issues and requests, providing efficient support. 

 Supported high volume customer requests via telephone, email and web portals with professional and first class service.

IT Manager | St. Martin's Catholic Hospital KUMASI, GHANA, March 2016-October 2023

 Managed team of IT support technicians, developing workflows and processes.

  Led IT support for 1st, 2nd, and 3rd line hardware and software issues.

  Directed installation and configuration of computer hardware, operating systems and applications.

  Oversaw administration including for job scheduling, user account management and infrastructure replacement. 

 Designed hospital website for booking appointment and this increased attendance by 20%

2010 Diploma of Higher Education Computer Science Graduate School of Management Focus on Management and Computer Systems.

2009 Bachelor of Science Laboratory Technology University of Cape Coast, GHANA Focus on Technology in laboratory Instrumentation

2005 Diploma of Higher Education Computer Hardware and Networking Vision One Training Institute, GHANA Focus on Computer Assembling and Networkin

2020 Certificate of Higher Education Graphic Design Advanced Institute of Multimedia, GHANA Graphic Design