Charlie Goan

Dynamic and performance-driven business professional focused on process improvement and on-time delivery of all projects.

I have utilized my experience, education, and passion for my work to deliver workplace solutions. I have years of management, administrative & customer service experience in business development, providing exceptional office support and delivering world-class customer service with a stellar customer satisfaction record and the ability to build productive relationships and resolve complex issues. A proven track providing exceptional leadership and strategic solutions and balancing multiple tasks within deadline-driven and customer-facing environments with excellent soft skills which enable me to build great teams.

My expertise lies in successfully managing operational processes, handling all administrative functions, developing best practices, planning inventory, performing HR responsibilities, coordinating meetings and special events, and leveraging internal systems to facilitate improved efficiency and performance while facilitating streamlined operations and motivating team members to peak performance levels. With my insightful ability to stimulate effective communication and organizational procedures, I excel at managing projects, overseeing phone and filing systems, and providing exceptional service while partnering with all levels of management to support corporate objectives. Successful in quickly identifying and resolving various issues in a fast-paced environment.

I am an enthusiastic, diligent, and highly responsible person. Possess a significant ability to successfully lead and manage a group of people with a thorough knowledge of resource allocation, demand, and capacity planning. It's important to me to build long-term relationships with my clients, train and develop the skills of my team, and help them to work in an effective way to achieve business objectives. 

Excellent time management skills allow me to prioritize work and quick problem-solving resolutions through my creativity, imagination, and especially observations aid me in discovering interesting hence effective ways to deal with situations successfully in my daily life.

• Accountable for the management of two operational departments within a large fulfillment centre in South Yorkshire. 
• Develop strategies and process improvements for accomplishing the attainment of improved efficiency and productivity with the optimal use of resources and time.
• Monitor performance indicators and conduct complex root cause analysis to drive performance, e.g. Five Whys! Fishbone Analysis and develop action plans to achieve corporate objectives.
• Manage all aspects of risk management including administration of loss prevention and facility maintenance.
• Supervise and train a team of  30+ members in maintaining and improving departmental safety, efficiency, productivity, quality, cooperation, and morale.
• Ensure effective employee relations and resolve employee issues through problem resolution.
• Participate in onsite hiring and promotional panels; monitor key HR metrics and consult with Leadership Team to identify training needs and evaluate training assessments.
• Earned various accolades including the status of SME within respective departments at an EU Level.

BA in Political Science and International Relations from the University of Birmingham (2:1)