Homelessness Triage - London, United Kingdom - Adecco UK
Description
Homelessness Triage / First Response Officer:
Public Sector- Local Authority:
Full Time
- Monday to Friday, 36 hours per week
Temporary Role
- 2 months with possible extension:
£18.00 per hour PAYE / £23.
03 per hour Umbrella:
-
Paid Annual Leave entitlement with Adecco (PAYE route ONLY):
-
IT Equipment Provided:
-
This role is office based until fully trained. This will then transition to a hybrid working model
The Role
To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.
Duties
- Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits.
- Makes initial enquiries into reason to believe client is eligible and homeless.
- Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring.
- Checking Section 21 validity and Refer to Safer renting regarding illegal evictions.
- Undertake telephone duty provide housing advice or advise of the relevant service/team details.
- Respond to 'Duty to Refer' and make initial enquiries and first contact.
- Ensure accurate and comprehensive case notes and records are kept of contact and advice given.
- Ensure documents are scanned and labelled correctly and added to the customers records.
- If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation.
- The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its frontline functions
Knowledge
- Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended)
- Knowledge of security of tenure
- Knowledge of welfare benefits and advice services including Domestic Abuse services
Experience and Skills
- Experience of working in housing advice/homelessness
- Ability to work independently and able to manage a workload and to prioritise urgent cases.
- Good communication skills both written and orally.
To speak to a recruitment expert please contact Sadie Nunn
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