Lettings Assistant - London, United Kingdom - Macdonald & Company

Macdonald & Company

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

London

Salary:

Job Type:

Permanent

Reference:

65433

Job Summary:
Macdonald and Company are working with one of the leading Residential Build to Rent providers in the UK.

The Role
**Main Purpose of the role

Respond to any customer queries and ensure our residents expectations are managed at all times
Assist with preparation of checkin and checkout reports, completing property inductions with

- new residents.

Prepare inventories for apartments and ensure these are returned by new tenants
Arrange utility registrations & council tax communications after residents move in
Assist with move in / move out customer journey procedures
Utilise Yardi property management system to record and navigate tenant information, producing
AST contracts and renewal contracts.
Reporting on feedback provided by team members as part of process development at required

- times. Including attending and contributing to meetings to help develop these processes.

Assist with deposit protection scheme set up and releases
Conduct viewings for prospective tenants, recording the feedback on our HubSpot marketing

- including completion of background and credit checks

Assist with market surveys, competitor analysis and "open houses"
Involvement with internal projects to improve lettings/operational processes as required

- including assisting with training of other team members

At least 4 years' experience in property letting or related business (student accommodation, commercial buildings, hotels)
Excellent customer service skills
Demonstrable experience of effective communication both orally and in writing
Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems
Positive attitude towards learning and training
Strong administration and organization skills
Ability to work independently and with mínimal supervision when carrying out daytoday responsibilities
Ability to work weekends and Bank Holidays

Salary
- £30,000 Per annum + Bonus