Customer Service Operative - Sutton, United Kingdom - Bridge Recruitment UK Limited

Bridge Recruitment UK Limited

Verified Company

Sutton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Operative

Location:
Cheam

Salary:
£22,700 per year

Hours:
Monday - Friday and every 4th Saturday (rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm)

Job type:
Permanent, full-time

Responsibilities of the Customer Service Operative:

Achieve exceptional standards of customer service and always deliver 'The Perfect Repair'
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers' timesheets
Monitor and action escalation reports
Support the gas department with administration tasks

Requirements of the Customer Service Operative:

Must be able to work in a busy and high-pressured environment
Must be able to handle challenging calls and remain calm under pressure
Excellent communication skills at all levels (both written and verbal)
Previous experience in a customer service/call centre role preferred
Gas/Home maintenance experience preferred, but not essential
Exceptional customer service skills
Understanding delivery of best value and continuous improvement
Good organisational skills
Demonstrate initiative and a good work ethic
Openness to learning

Benefits of becoming the Customer Service Operative:

Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
Enviable reputation for high staff retention rates
Role specific training and development
Equal opportunities employer, with a culture to promote from within
Mental Health awareness and resources
We promote cycle schemes to encourage healthier lifestyles
Yearly annual leave increase after 5 years of service
Open door policy
Living Wage employer
Members of the 5% club