Collections Advisor - Fleetwood, United Kingdom - BES Utilities

BES Utilities

Verified Company

Fleetwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a new position available here at BES Utilities for a driven Collections Advisor to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers' Direct Debits.

Immediate starts available

Role and Responsibilities (but not limited to):

Make a high volume of outbound calls to chase unpaid invoices
Follow our company policies regarding "treating the customer fairly"
Negotiating payment plans
Resolve complex customer queries promptly and efficiently
Provide and maintain an excellent level of customer service
Maintain accurate records
Take payments over the phone
Create direct debits

Essential Skills:

Ability to listen and negotiate winning solutions
Excellent communication skills
Strong attention to detail and analytical background
Previous experience of data input / data maintenance within an inhouse system
Ability to problem solve
Target driven
IT Proficient
Selfmotivated and enthusiastic
Have a passion for helping people

Benefits:

28 days holiday (inclusive of bank holidays)
Opportunities to upskill in different departments
Monthly Employee Recognition Scheme
Social working hours and
NO weekend work
Company events
A company that promotes from within
Free tea & coffee

Be part of our future
If you would love to join our team as our new Collections Advisor, we encourage you to find out more

Job Types:
Full-time, Permanent

Salary:
£19,000.00 per year

Benefits: