Home Services Move Assistant - Speke, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Speke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Home Services Move Assistant (2197)
:

Overview:

Ref:

2197

Salary:

£22,260 - £22,260/annum

Location:

United Kingdom
England
North West England
Merseyside
Speke

Contract Type:

Contract

Posted:

10 February 2023

Closing date
10 Mar :59

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role
Pinnacle Group are looking for a Move Assistant.

Reporting to the Home Services Area Manager, the Move Assistant will be responsible of the housing allocation process to our armed forces families.

Provide an excellent standard of service to all families through effective telephone handling techniques.

This role is for Maternity Cover until 18/02/2024

Duties/Key Responsibilities

Maintain a thorough knowledge of the geographic areas to enable understanding of the issues during occupancy allocations and disputes for families' issues to be resolved correctly and in a timely fashion
Maintain a full understanding of the housing allocation process and measures available to support the allocation process and if there are problems with the allocation for families' issues to be resolved correctly and in a timely fashion
Maintain a full understanding of the housing entitlement process and measures available to support the allocation process and if there are problems with the allocation for families' issues to be resolved correctly and in a timely fashion
Ensure all calls are answered within agreed performance measures. Make sure Priority Calls are dealt with efficiently

Skills Required:

Ability to constructively challenge and give/ receive feedback
Fantastic listening skills and an empathetic approach
Excellent communication skills and telephone manner
Great organisational skills and attention to detail
Ability to confidently build a rapport with customers and stakeholders
Confident, courteous, and professional manner
Experience in a customer service / customer facing environment
Liaise with internal and external colleagues and departments. Including military personal. Escalate/Assign issues to external and 3rd party companies, where necessary
Effectively communicate with nonEnglish speaking military personnel and their families by use of language line service.
Work with others within the local Pinnacle team to support the team and wider business to deliver results
Maintain high standards and delivery in a changing environment

Contact information:

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