Digital Operations Executive - London, United Kingdom - Hiscox

Hiscox

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Type:
Fixed Term

Build a brilliant future with Hiscox

Digital Operations Executive, Group Marketing,

Reporting to the Digital Governance and Operations Manager

6 months fixed term contract

This is a junior level role working in the Group Marketing team and reporting to the Digital Governance and Operations Manager.

You'll be working alongside Hiscox marketing teams across our global footprint (UK, US and European markets), managing web development teams across Hiscox digital platforms.

This role is key to a continuous CX improvement of Hiscox websites.

Ensuing digital platform stability and integrity, and embedding best practice in daily operational management is a priority for this role.

This is a new role in the team offered on a 6 month fixed contract. There may be the opportunity for contract extension post 6 months.

Role responsibilities include:

Oversee the agile Drupal development sprints and coordinate tasks for Hiscox corporate and regional websites
Own and resolve incidents and defects across the digital experience, influencing the team to prioritising fixes in the development backlog
Ensure scheduled tickets and work can be delivered within agreed time and budget
Support release activity by inputting operational, performance, monitoring requirements and attending prerelease meetings including weekly standups and project development sessions.
Collaborate across the business including marketing leaders, technology service providers and web development teams. You will drive our business priorities to achieve agreed KPI's and business objectives.
Work closely with business owners to support web content updates when needed
Work closely with the SEO and Paid Acquisition teams to support site improvement changes when required
Oversee the operation of our marketing technology stack, including managing access rights and working with vendors
Supporting the Digital Governance and Operations Manager, you will input and drive engagement across the Hiscox Privacy, Information Security, and Procurement teams to ensure the digital platforms are secured, compliant, and work within the governance frameworks

Job Requirements

1st or a 2:1 Degree holder with major in Computing, Computer Science, Information Technology, Digital Business or equivalent is an advantage
At least 1 year experience working with web operations' technologies including Atlassian JIRA and Confluence, Content Management System (e.g. Drupal), HTML, Javascript, and CSS.
Intellectual curiosity and enthusiasm to explore the digital eCommerce world and latest digital trends

We are looking for someone who is comfortable being themselves at work and can bring a positive, friendly and human approach to a fierce determination to always do better.

Proactive and results focused, we need someone who pays meticulous attention to detail, embraces continuous learning, and isn't afraid to ask questions.

You should enjoy being accountable for your work. You will thrive in a multicultural environment where collaboration is key.

If you are someone who loves to explore ideas and enjoys working in a dynamic setting, we encourage you to join our team.

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products.

Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve.

We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people.

We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.

We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

LI-A