Customer Service Assistant - Lambourn Woodlands, United Kingdom - Dovetail Human Resource Services

Dovetail Human Resource Services

Verified Company

Lambourn Woodlands, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service experience

Good IT Skills

Microsoft Office, experience using CRM software
Excellent telephone skills

Customer Service Assistant

Location:
West Berkshire, RG17

Salary:
£18 - £22k dependent on experience
Hours: 9 am to 5.30 pm (37.5 Hours)
Permanent, Full Time
Hybrid (2-3 days office based then WFH)
Our client is looking for a new team member to join a successful and growing team. They are a Value-Added IT Distributor, business partner to some of Europe's largest IT Resellers and Global brands. Due to continued growth, they are now seeking a Customer ServiceAssistant.
Their employees are committed, proactive and motivated.

This dynamic environment contributes to a thriving growth-focused culture throughout, providing many opportunities that span sales, commercial and corporate activities.

The Role
You will be working as part of a team, reporting to the Customer Service Team Leader. This role is actively supporting sales in relation to general administration duties, customer returns and logistics queries.
Accountabilities

Proactively manage the Customer Service / Admin Inbox
Provide fast and accurate responses to customer enquiries
Raise returns on behalf of both customers and account managers
Book collections with couriers
Cancel orders
Adhere to customer Service Level Agreements
Rearrange return to sender orders.

Requirements:

Maintain a high performing work ethic in line with company values and management expectations
Resolve internal and external issues promptly and professionally escalating to the Customer Services Manager or Account Manager where necessary
Use the internal systems to track performance
Communicate well with all areas of the business
Be able to manage and prioritise a busy workload
Have a high attention to detail and accuracy
Excellent relationship building skills
Commercial Awareness
Strong Planning & Organisational skills
Highly numerate and literate
Good knowledge of MS Office.
Selfmotivated, successdriven and hardworking