Customer Service Advisor - Thornhill, United Kingdom - Johnston Fuels

Johnston Fuels

Verified Company

Thornhill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

We are currently recruiting a Sales Advisor to join the Allison & Hunter Team in Thornhill to cover Maternity Leave.

If you are a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.

This role supports the wider commercial team and account managers to build relationships with Allison & Hunter's new and existing customers.

Experience within the fuel industry is preferred but not essential, as full training will be provided.

What is involved in this role?

Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Process fuel orders accurately to ensure the customer's instructions are followed and deliveries are made in a timely manner.

Problem solving

Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Manage prospective customers and conduct outbound calls to maintain growth, in partnership with commercial account managers.
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections and having difficult conversations.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer's needs.
High levels of accuracy and attention to detail.
Confident in making decisions
Ability to manage high volumes of inbound and outbound telephone calls
Selfmotivated and able to problem solve
Interpersonal skills
Be driven to achieve daily, weekly and monthly targets
You will be offered the guidance and support to help you grow and develop with a successful family business.
This position is a 37.5 hour week Monday
Friday between the hours of 07:30 and 18:00; however, during peak times some weekend work may be required.

We offer a competitive salary and company pensions scheme.

About Johnston Fuels:

Johnston Fuels has been on the road since 1965, distributing heating oil, commercial fuels, lubricants and LPG to homes and businesses throughout Scotland.

Additionally, we have also kept you on the road with our vehicle maintenance division and selection of fuel cards, while ensuring that homes across Scotland are kept warm with our heating services team and range of biofuel products.

In our business you can't be a fair weather supplier.

Over 18,000 homes depend on us to keep warm and it's when conditions are at their worst that we're most needed.

Come wind, rain or snow, our people pull out all the stops to deliver.