Brand Ambassadors - London, United Kingdom - Battersea Academy for Skills & Employment

Battersea Academy for Skills & Employment
Battersea Academy for Skills & Employment
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are

Genesis Motors (Hyundai)we sell an award winning range of premium electric cars around the world and have arrived to the UK.

However, we are not just another car company. In our world, we are truly customer centric; providing a unique customer buying and ownership experience.


The Genesis mission is to provide a unique, outstanding, best in class luxury customer experience which starts with the customer's initial enquiry, is enhanced through the "Genesis Difference" buying and ownership experience, so that each and every customer becomes a brand advocate.


Job Purpose:


To provide a world class customer driven service where we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious technological developments.


Key Responsibilities:


  • You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
  • Present the Brand and Products to potential customers and people interested in the brand.
  • Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logístical and administrative task.
  • Provide professional, courteous service to customers in studio
  • You ensure cleanliness and order in the daily operation in the studio

Personal Specification:


  • Alevel or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
  • Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
  • Driving license class B (desirable)
  • Outstanding communication skills
  • Multitasking ability
  • Excellent communication skills
  • Ability to deliver a bestinclass customer service

Core Values:


  • Customer
  • Challenge
  • Collaboration
  • People
  • Globality
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