Debt Advisor - Bristol, United Kingdom - Markerstudy

Markerstudy

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

We are looking for a self-motivated individual to join our Debt Recovery team, working in a supportive, team orientated and customer driven environment.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business.

It's about putting our customers at the heart of what we do - doing the right things and doing them well.

We have created an environment which empowers individuals and rewards hard work.

Responsibilities:

Responsibilities Include:

Effectively handle all calls (inbound and outbound), to maximise cash collection, demonstrating effective and efficient communication skills.
To maximise cash collection whilst providing excellent customer service by handling calls, resolving queries and negotiating payment plans.
Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
Ensure all Credit Control report work is completed within the accuracy standards of the department without the need for supervision or assistance.
Contribute to the achievement of team and operational targets.
Ensure that all customer interactions and internal processes adhere to the principles of Consumer Duty and al other regulatory standards

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service.

Ideally you will:

Be a strong and confident communicator with the ability to adapt your style to each customer.
Have strong negotiation skills.
Be able to handle difficult calls.
Be energetic and have a positive approach to problem solving
Be able to remain motivated in a changing working environment.
You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution.
Need a broadband upload and download speed of at least 5 mbps. If you're not sure what your internet speed is you can check it by 'googling' internet speed test and select the 'Run Speed Test' button.

Qualifications:

Desirable Skills:

5 GCSE passes including Maths and English Grade C (or equivalent)
Experience of working in a contact centre or customer service environment
Basic knowledge of insurance products and principles.

What are we doing to help us build a thriving, inclusive community?

Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment.

However, that's the easy part

Our key challenges are

How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called

#WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.