Training Coordinator - Manchester, United Kingdom - Fanatics

Fanatics
Fanatics
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Overview


Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally.

Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.


The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.


As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices.

We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans.

Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.


At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.

We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.


JOB SUMMARY:


The Learning and Development Coordinator will support the learning needs of the business, bringing creativity, positivity, and a passion for learning to the Fan Services function.

This role will be key in onboarding and training our new and seasonal employees, working alongside our Ambassadors to ensure learning transfer has taken place, and managing the learner journey through to competence.


The Learning & Development Coordinator will report into the Learning & Development Manager and partner with management within Fan Services International, as well as Global Fan Services to identify learning opportunities and support the design and rollout of new training initiatives, ensuring existing learning remains current and meets the needs of the business.

They will be required to manage and coordinate multiple tasks and activities in a fast-paced work environment.


This role will operate mainly between the hours of 8am-6pm, however additional flexibility may be required during Peak periods and ad-hoc during the year to ensure all stakeholders are reached.


GENERAL DUTIES & RESPONSIBILITIES:

  • Communicate effectively to all levels of employees, from management to seasonal new hires
  • Review current training content and format to identify areas for improvement
  • Work with management to collect feedback on training resources and efficiency
  • Design and create refreshed training for the Fan Services team to ensure consistency and efficient training
  • Support quality by observing employees, providing on the spot motivational feedback, and coaching where needed.
  • Support Ambassadors to deliver training, observations and giving feedback and coaching
  • Facilitate, support and coordinate inductions for Fan Services
  • Maintain the Learning Portal to record training completion and employee knowledge and skills
  • Manage learner competence and behaviours
  • Drive a true learning culture from the management down to Athletes
  • Ability to work flexibly across various shifts and times (including weekends and evenings) to support inductions
  • Other duties and responsibilities as assigned by leadership

EDUCATIONAL REQUIREMENTS:

  • Previous experience within Learning & Development would be preferred but not necessary
  • Previous experience working within a call centre environment would be preferred
  • Working towards, or willing to work towards CIPD level 3 qualification in Learning & Development

KNOWLEDGE SKILLS AND ABILITIES:

  • Highly proficient with Microsoft Office Suite
  • Good understanding of Call Centre processes and flow
  • Excellent organisational and timekeeping skills
  • Attention to detail
  • Ability to build great relationships with stakeholders
  • Strong engagement and communication skills
  • Strong facilitati
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