IT Help Desk, IT support to support - Irvine, North Ayrshire, United Kingdom - QA Ltd

Description

Kelvin TOP-SET is an employee-owned, globally recognised leader in providing incident investigation, root cause analysis, and training solutions to industries such as oil and gas, manufacturing, transport, maritime and more.

With a commitment to excellence and innovation, we are dedicated to nurturing talent and providing opportunities for growth and development within our organisation.

Kelvin TOP-SET is excited to offer a Modern Apprenticeship opportunity for an individual interested in pursuing a career in IT support.

You will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to excel in the field of IT support, with a focus on leveraging Office 365 technologies.

Provide first-line technical support to internal users and associates, assisting with hardware, software, and network-related issues
Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment
Gain exposure to Office 365 administration, including email, SharePoint, Teams, and other collaboration tools
Assist in the development and documentation of IT policies, procedures, and knowledge base articles
Participate in IT projects and initiatives to enhance systems and processes
High school National 5 in English is a minimum
15,000 - £17,000 per annum, depending on experience.
Monday to Friday, 9am until 5pm
Access to training as required
Eligibility for company pension
Cycle to work scheme
Discounted gym membership
Access to employee loan for travel season tickets
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.