Banking Associate - Gosforth, United Kingdom - Virgin Money

Virgin Money
Virgin Money
Verified Company
Gosforth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job no: 074669


Work type:
Permanent Full Time


Location:
Head Office - Gosforth


Categories:
Customer Service


Business Unit:
Personal - Customer Fulfilment & Servicing

Salary Range:
£20,000 - £21,600 per annum DOE


Location:
Gosforth Hub


Contract Type:
Permanent


Kickass careers start right here


Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head.

We're on the lookout for like-minded individuals and innovators to help drive our strategy forward.

We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with
A Life More Virgin.



Here's what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Up to five extra paid wellbeing days per year
  • A 35hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one


Within Customer Fulfilment & Servicing, our customers are everything to us and we take the service we deliver very seriously (but also make sure we have fun delivering it.) We're looking for people with bags of energy and have a real desire to deliver magic moments for our customers.

Our customers love the personalised and special service they receive from us, and when their requests reach our team you'll be responsible for making sure that customer experience exceeds all expectations each and every time In return, we'll train, encourage and reward you, helping you every step of the way to make memorable customer experiences


As part of this role, you will be working onsite in our
Gosforth hub and will be largely responsible for the management, processing and cashing of customer Credit Card and Post Office cheques.


We'll ask you to

  • Look for the little things that make a big difference by providing outstanding customer experiences.
  • Be insatiably curious and identify opportunities to improve systems, productivity and processes.
  • Have a strong ability to deliver accurate work attention to detail is crucial in this role.
  • Provide excellent customer support for our customers you'll be a Virgin Money ambassador. We love going the extra mile for our customers to delightfully surprise them and enjoy the pride that it brings to make people happier about money

To be brilliant you must have

  • A huge amount of passion for customer service.
  • Excellent communication and listening skills; ability to listen, understand and respond professionally
  • The energy to deliver great service
  • Proven interpersonal skills and the ability to work positively with internal and external stakeholders.
  • Ability to adapt, and learn quickly
It's a bonus if you have relevant experience or knowledge of the services we have across Personal Operations - but it's not essential

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.


Inclusion at Virgin Money

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we'll need to you to confirm you have the Right to Work in the UK.


Advertised: 18 Apr 2023 GMT Daylight Time

Applications close: 25 Apr 2023 GMT Daylight Time
More jobs from Virgin Money
See all jobs of Virgin Money