Claims Administrator - Glasgow, United Kingdom - Capita

Capita

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£21,255 to £25,000 dependant on experience.

Hours of work: 37.5 hours Monday to Friday 9am - 5.30pm.

Location:
Training 6-8 weeks based at Sky Park, Finnieston. Followed by hybrid working of both home and office based. Pattern will be discussed at interview stage.

In this role as Administrator within our Claims and Underwriting department, you'll join a close, experienced team working with multiple major brands in the financial services industry.

You'll process claims through the full process, from receipt of the initial claim form through to payment, with varied responsibilities including collating documents and information according to strict requirements, ensuring the correct people are involved at the various stages, and sending out necessary updates and documents.

In this position, you'll demonstrate your attention to detail and communication skills to ensure claims are processed properly, helping customers with high-quality service.

What you'll be doing:

Process customer correspondence in line with documented procedures
Ensure customer records are accurately maintained
Communicate effectively both verbally and in writing
Achieve targets to maintain productivity, quality, and contractual service level agreements.
Manage own workload effectively and prioritise accordingly to meet targets
Accurately complete any quality/productivity documentation required

What we are looking for:

Previous experience in an administration, preferably data entry/processing.
Excellent customer service skills.
Confident communicator with a professional and friendly manner
Excellent listening skills and an ability to problem solve
A fast learner with an attention to detail
The ability to work under pressure and prioritise workload

Notes

What's in it for you?

23 days holiday
(rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two

- weeks and plenty more

Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Equal Opportunities

Job Types:
Full-time, Permanent

Salary:
£21,255.00-£25,000.00 per year

Schedule: