IT Solutions Specialist - North East, United Kingdom - Mott MacDonald

Mott MacDonald

Verified Company

North East, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for it's employees? Mott MacDonald is a global consultancy whose people do exactly that.

Responsibilities:

Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;
Servers both Cloud based & Physical hardware
Virtualization technologies (Hyper-V, VMWare)
Azure storage
Enterprise Storage Management (Netapp)
Cloud integrated storage (including Talon)
Backup technologies including Commvault and ASR
DFS
Server Operating systems
Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.
Management of all relevant documentation including Global and local network diagrams, technical documentation, highlevel and lowlevel solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.

Continuous Service Improvement

Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.
Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.
Assists with the configuration management and auditing of all infrastructure Services.
Produce detailed documentation and conduct knowledge transition to other teams as required
Acts as SME as part of project team for IT project delivery.
Provides solution and architecture solution designs.

Accountabilities:

Perform effective Incident, problem and change management functions with regards to assigned services
Performs daytoday activities and checks as part of the ongoing maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented
Escalation into suppliers as and when required
Maintains and manages full lifecycle for compute and storage components both physical and cloud
Performs auditing of Infrastructure both physical & cloud
Delivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshes
Ensure that effective system performance/capacity monitoring for all compute and storage services
Participate in/host post implementation/major incident reviews

Key Performance Indicators

Infrastructure availability and mean time between failures
Response times to issues/mean time to repair
Service continuity test success
Policies, procedures and other related documentation are up to date for team's services
Continual service improvements
Provides accurate and punctual regular and periodic reports, as required
No significant security breaches and audits report have appropriate security measures
Project deliverables
SLA achievement for incident, request, problem and change

Qualifications & Education

Educated to degree level in a related technology or engineering field, or relevant industry experience
Azure Based Certification
Other relevant professional IT Certifications (desirable)

Knowledge and Experience

Indepth understanding of Windows Server 2012/2016/2019 and clustering with Hyper-V
Firm understanding of Microsoft storage principles, clustering and technologies including NTFS, SMB, Storage Pools, Tiered Storage, iSCSI, MPIO, Dedupe, Stretch and Geo-Clustering, Windows Containers, HA
Dell PowerEdge Server Infrastructure or similar vendor
Dell / EMC SC Series Storage or similar vendor
Solid understanding of NAS, SAN and other storage technologies
Patching & Vulnerability Management (WSUS)
PowerShell Scripting
Good understanding of Active Directory, DNS, WINS, DFS, GPO
Firm understanding of network technologies, IP v4 / Subnetting
Excellent understanding of Intel and AMD chipset roadmaps and server infrastructure
Solid current working knowledge of IaaS & Storage services within Azure including Blob, Disk and Table storage.
Solid understanding of backup technologies and approaches
Azure ASR and Backup and synchronisation of data between on premise and cloud solutions
Experience analysing, troubleshooting, and providing solutions for technical issues
Demonstrable experience of building strong and productive relationships with key business customers
Able to communicate up and down the management chain, providing the appropriate message to the audience
Supporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team