Control Room Operator - Birmingham, United Kingdom - Kier Group

Kier Group
Kier Group
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We're looking for Control Room Operator to join our Highways team based in Birmingham. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more


Location:
Birmingham


Contract:
Permanent, full time, part time and flexible


Salary:
£Competitive + Benefits + Pension + Overtime


As Control Room Operator you'll be working within the control room team, supporting them to deliver daily management of all enquiries received into the business from the client, with the responsibility of meeting and exceeding contract service level agreements.


Your day to day will include:

  • Analysing data from clients and assigning to the correct category, handing over emergency enquiries to the relevant operative and using Masternaught vehicle tracking system
  • Accurately recording all events for enquiries and passing to appropriate department for permanent repair and allocating to relevant completion dates, monitoring and reporting on attendance times against SLA's using both the company's inhouse system (Confirm) and Microsoft Office

Who are we looking for?
This role of Control Room Operator is great for you if you can:

  • Demonstrate experience in a similar environment and manage different stakeholders proactively
  • Organise and prioritise in an effective manner and multitask
  • Display your analytical skills and understand how to take appropriate action after findings

Benefits at Kier


We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.


Some of our favourites include:

  • New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leaves, surrogacy leave, menopause guidance and more
  • A fantastic, matched pension scheme
  • Life assurance
  • Wellbeing resources

Who is Kier?


At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress.

We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.


Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more.

Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing date: 23 May 2023
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