Product Manager - London, United Kingdom - Vodafone

Description

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Product Manager (Logistics & DLM)

Location: London, The Speechmark + (Hybrid Working*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you'll do

As a Product Manager within Logistics & DLM (Device Lifecycle Management), you will manage the performance of products (Returns, Trade In, Repairs, Deliveries, etc.) both commercially in conjunction with the segment team and experientially. You'd be driving a roadmap of change and continuous improvement, introducing new products, or supporting existing product change.

If you are passionate about device sustainability, making a great impact in our customers' lives, driving results, and customer happiness then this is a great opportunity for you.

Key accountabilities and decision ownership:

• Leadership of the DLM Product Management team, accountable for development and performance of the portfolio and prioritising workload.
• Own roadmap for Logistics & DLM products. Including: launching promotions, new products, changes to processes, proposition support, and journey improvements.
• Responsible for change management of existing customer journeys. Ensuring channel readiness and comms management.
• Proactively monitor product performance, identify pain points, and ensure the tools/processes are always meeting the minimum business requirements.
• Ownership of all senior stakeholder communications including monthly reporting, back logs, risks or crisis management and opportunities.
• Interface between channel and marketing teams for New Product Implementation (NPI) and promo roll outs, owning the Logistics & DLM roadmap and quarterly business calendar.

Who you are

A key element of the role is to have great communication skills and ensure close relations between various stakeholders, team members in Vodafone UK and Vodafone Group.

Strong leadership and interpersonal skills, a can-do attitude, and ambition to drive outcomes are key to success in this role.

In addition to this, we are looking for:

• Experience in product lifecycle management - ideally in telco or logistics and deep understanding of customer needs.
• Analytical thinking - able to use and assess data to make critical decisions, able to see wider business and CX impacts of change proposals.
• High customer focus and ability to communicate effectively, inspire and influence.
• Problem-solving skills are vital in this role, identifying gaps and CX issues, using initiative to drive continuous improvement.
• Market knowledge of Logistics and Device Lifecycle products, key players, Trade-In models and aftersales markets with a track record of delivering products.
• Prioritisation skills - able to prioritise changes based on business benefit and conflicting demands.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.