Software Licensing Specialist - Reading, United Kingdom - Westcoast Cloud

Westcoast Cloud

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Software Licensing Specialist**:

A mostly reactive role that involves an in depth understanding of Westcoast Cloud partners' Microsoft software requirements and the Microsoft licensing terms and agreement types, to fit a customer solution.

Westcoast offer a wide range of paid for services and third-party products. Full training on these products and services is provided.

The day-to-day responsibilities will include:

Understand partner requirements and licensing queries to be able to clearly and concisely explain the correct product and licensing solution. The ability to explain difficult concepts in an easy to understand manner is a key asset in this role
Offer a fast efficient service to maintain and develop relationships with partners
Join end user conference calls

- including discussing how to transition existing contracts to cloud services

Understand how and when to offer the correct licensing agreements from the options of: CSP, Perpetual CSP, NCE, Open Value, Open Value Subscription, OVS-ES and SPLA
Helping manage and maintain existing "legacy" volume licensing contracts for over 10,000 end user agreements, almost all of which contain cloud opportunities
Sometimes requires placing of orders
Expectation of exams (e.g. MS900) to be passed as personal development and growth
Keep knowledge up to date with all software agreement programs
Identify and analyse potential licensing opportunities and work with Head of New Cloud Business to unlock future opportunities
Assisting Operations team with queries to maintain customer service from quote to order completion
In line with developing business needs, the role may expand beyond Microsoft licensing into other cloud software vendors
Reporting to Software Licensing and Operations Manager
Good communication, and literacy and with excellent telephone manner along and friendly customer service skills. Passionate about customer satisfaction.
Driven to learn and cooperate as part of a team.
Strong attention to detail and skilled in information gathering.
Able to prioritise and keep calm within high pressure situations.
A logical approach to problem solving coupled with common sense.
Able to follow existing processes and show initiative in finding improvements.

Required Skills:

An understanding of Microsoft licensing or software licensing in general would be advantageous
Previous sales experience
Excellent attention to detail
The ability to work independently
Be willing to learn and understand when things change in a continually changing portfolio of products
Be able to explain a difficult concept in a clear and concise way to our partners and customers.

Desirable:

Microsoft Fundamentals Certifications e.g. (AZ900, MS900, SC900).
Microsoft Role Based Certifications e.g. (MS102, AZ104, AZ500) or working towards these.