Customer Services Operative - Dorchester, United Kingdom - ITP

ITP
ITP
Verified Company
Dorchester, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Opportunity
Our client is recruiting for an Apprentice Customer Services Operative to join their team in Dorchester.


The Level 3 Customer Service apprenticeship programme that we are offeringwill allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.


The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward.

We are here to guide and support you every step of the way


The Company
Specialists in providing global connectivity, distributed to the telecoms industry through unique and innovative platforms.


The Position

Job Title:

Customer Services Operative


Apprenticeship Course:

Level 3 Customer Service


Apprenticeship Duration:

12 Months


Location:

Dorchester


Working Hours:

Monday - Friday 09.00am pm

One hour for lunch & 2 x(15 Minute tea breaks)


Salary:

£12,000 pa


Role and Responsibilities


You'll be working as a Customer Services Operative, supporting and resolving customer enquiries and complaints across a range of their products.

Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business.


You will work with experts in a specialised area of their team, joining "gurus" within the department to solve pre-defined tasks on behalf of their customers, colleagues and peers.

This is your chance to really make a difference to their customers' journey.

You will be empowered to make smart and effective decisions by placing their customer at the heart of everything you do.


Desired Qualities, Skills and Knowledge:


  • Must have a strong passion for delivering amazing customer service skills.
  • Can deal with different types of situations at a fast past and under pressure.
  • Have good time management and organisational skills.
  • Must have some previous technical experience.
  • Strong communication skills (written and spoken).
  • Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises
  • We ask you to be courageous and creative with your ideas to improve the customer journey and their processes that support this.
Oh, and don't forget they'd love to see you self-develop and improve your skills in the role and the wider business - they'll support you with that too

On occasion you may be permitted to work from home, you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed.

You will also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).


Eligibility Criteria

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy.

By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


Job Types:
Full-time, Apprenticeship


Salary:

£12,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Dorchester: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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