Customer Service Representative - Bradford, United Kingdom - Tenneco

Tenneco
Tenneco
Verified Company
Bradford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

PRIMARY PURPOSE(S) OF POSITION:


  • Handle and process customer orders, deliveries and all relevant administration
  • Engage with the customer to provide a positive, quality Sales experience in all circumstances
  • Follow up on customer queries and complaints proactively and professionally
  • Closely collaborate with Sales department/ all other departments both locally and centrally
  • Promote a high level of customer satisfaction and quality of service
  • Provide quality and proactive support to both internal and external customers

RESPONSIBILITIES:


  • Ownership of endtoend order processing (order placement to invoice)
  • Actively promote adoption of electronic ordering (Teccom) & support customers in activation/setup
  • Daily contact/liaison with customers and sales team
  • Daily contact/liaison with carriers and follow up on any issues affecting customer delivery
  • Process customer pricing approval requests (PAR) and action/follow up within appropriate departments
  • Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms
  • Provide customer reports as and when required
  • Update and maintain all customer records
  • Customer invoicing follow up and trouble shooting
  • Review and update packing/shipping instructions
  • Maximize shipments and improve availability where possible
  • Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to CS Team Leader as needed)
  • Followup proactively with material and delivery issues, ensuring high level of customer focus
  • Interface with credit department and all other departments
  • Meet forecast pressure
  • Support Sales and Marketing teams with activation and roll out of customer promotional activities /assist with generation of new sales and opportunities
  • Roll out of customer satisfaction survey (as and when appropriate)
  • Follow all procedures according to corporate guidelines (in a timely manner)
  • Provide documents whenever necessary/as required for audit purposes

Required Skills:


  • High level of written and spoken English (essential)
  • Foreign language
  • Good working knowledge of MS Office (essential)
  • SAP knowledge and experience
  • Knowledge of EDI/E Business
  • Knowledge of Incoterms
  • Genuine passion for customer service and customercentric attitude (essential)
  • Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)

EDUCATION:


  • Minimum/Essential: A level or equivalent (GCSE English and Maths A-C grade essential)
  • Desirable: Bachelor degree

Required Experience:


  • Minimum/Essential: 3 years' experience in a commercial environment
  • Desirable: 35 years' experience in commercial international environment

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bradford, BD7 1NQ: reliably commute or plan to relocate before starting work (preferred)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)
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