Band 3 Live Donor Co-ordinator Administrator - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

An exciting opportunity has arisen for an Administrator / Co-ordinator to join the Renal Department at the Queen Elizabeth Hospital, University Hospital Birmingham.

You will be required to work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

The successful post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the Live Donor Service, ensuring that a seamless approach to patient care is delivered.

The post is full-time (37.5 hours) and a permanent position.

Informal enquiries and/or visits are welcome via Shannon Elliott, Renal Operations Manager on or Jonathan Hannam, Renal Outpatients Manager on

Main duties, tasks & skills required:

To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls.

Processing patient appointment attendance using a variety of hospital information systems.

Create documents / spreadsheets / reports as required using IT Systems.

Use Trust systems to input electronic data as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate.

To maintain diaries as required.

Arrange meetings and appointments as necessary.

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Photocopying, Scanning and filing letters and documents as required.

Receive and open incoming post and take action as required.

Review and action electronic correspondence and disseminate appropriately.

Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data Protection Act.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience:

Essential:

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable:

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria:

Essential:

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff, Patients and Visitors
Ability to problem solve
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature