Training Support Agent - London, United Kingdom - The Health and Safety Group

The Health and Safety Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Department:
Training Support Team

Role:
Customer Support Agent

Location:
Chiswick, London

Employment Type:
Full time, Permanent

Starting Salary:
£27,000 - £29,000

Employed Benefits: 25 days holiday + Statutory holidays

This is a fantastic opportunity to join a successful company in the award winning Chiswick Business Park.

Our offices are located in 8 acres of beautiful tree lined grounds with a great variety restaurants, sports and club activities available.

The position comes with excellent benefits including private medical insurance, subsidised gym membership and 33 days holiday per year.

Duties:

Responding efficiently and accurately to customers, explaining, and offering solutions, striving for first contact resolution
Manage and respond to Zendesk tickets efficiently and accurately in a friendly manner
Be able to provide personalised customer service including handling and managing difficult situations
Answering calls whilst working in a fastpaced environment
Taking payments
Support with the training administration process

Person Specification:

Zendesk Experience (preferred)
Excellent telephone manner and customer service skills
Excellent written communication skills
Previous office administration experience required
Strong problem solving and organisational skills
Able to work with own initiative + Team Player
Empathetic: Demonstrates understanding and compassion towards customers' concerns and needs
Active Listening: Attentively listens to customers to fully understand their issues and provide appropriate solutions
Patient: Maintains composure and remains calm, even in challenging situations
Adaptable: Can adjust to changing circumstances and approaches in a dynamic work environment