Senior Complaints Officer - London, United Kingdom - tower Hamlets

tower Hamlets

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

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Senior Complaints Officer:

An exciting opportunity has arisen to join the Council's Information Governance Complaints and Member Enquiries Service as a Senior Complaints Officer.

This role is required to assist the Council in managing and complying with its statutory obligations under children's, adults and public health complaints legislation as well as investigating complex corporate complaints, managing Ombudsman casework and writing detailed responses to residents.

The post holder will provide advice and guidance to residents and other stakeholders including senior managers within all Council services.

Knowledge and experience of complaints management is essential as is the use of an electronic case management system.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough.

We want people who aspire to our TOWER values:
Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups.

We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough

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