Therapies Outpatient Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 3

Main area

Administration

Grade

Band 3

Contract

Permanent

Hours

Part time 30 hours per week (Monday to Friday within the hours of 07:45 and 17:00)

Job ref

Site

Queen's Medical Centre

Town

Nottingham

Salary
- £22,816 - £24,336 per annum

Salary period

Yearly

Closing

21/08/2023 23:59

Job overview

This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm.

Main duties of the job

Working for our organisation

Working for your organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population.

We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH.

We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.

With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
Detailed job description and person specification
Please refer to the job description and person specification attached to the advert for the full details.

Detailed job description and main responsibilities

Key tasks are:
Booking/amending/cancelling patient appointments

Reception cover

Registering new patients

Processing of Legal requests

Liaising with colleagues and clinical staff to amend diaries

General administration of Outpatient Clinics

In addition to the above, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training & Qualifications

Essential criteria

To possess 5 GCSE A-C grades including English and Maths or equivalent experience
NVQ Level 2/3 in administration/Customer Service or equivalent experience

Experience

Essential criteria

Previous administration experience
Use of IT systems
Previous experience in a customer service based role
Evidence of team working
Clerical experience including photocopying/filing, confidential info etc

Desirable criteria

Use of NHS computer systems e.g. Medway PAS, Winscribe and WEBHISS/Medical Office

Communication and relationship skills

Essential criteria

Excellent telephone manner
Ability to communicate complex information in a clear manner
Recognise own role as part of an effective team
Must be understanding and helpful
Able to present a friendly, helpful and professional image

Analytical and Judgement skills

Essential criteria

Exercise use of initiative, judgement and decision making skills
Demonstrate problem solving skills
Accuracy and attention to detail
Understanding of the importance of confidential or sensitive information
Able to analyse situations/issues
Works in line with standard procedures
Works in line with organisational goals and objectives

Planning and organisation skills

Essential criteria

Able to work independently, using own initiative
Able to recognise when to escalate issues appropriately and who to escalate to
Manages time effectively
Demonstrate prompt timekeeping and good attendance at work
Remains calm and cooperative under pressure or in difficult and uncertain situations
Proactive, highly motivated and demonstrates enthusiasm and a conscientious approach to work
Able to work in a flexible way
Able to multi task
Consistently works to a high standard
Works within prescribed deadlines
Sets and achieves high standards of own behaviour and personal presentation
Displays selfconfidence, innovation and a positive image

Physical skills

Essential criteria

Frequent use of VDU equipment
Frequent sitting at a keyboard

Other

Essential criteria

Flexibility to work across the 2 campuses

- _________________________________________

Come and join our wonderful team at NUH.

We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.

With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy:

NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID.

NUH will scan your ID a